Return & Refund Policy

Return & Refund Policy

Returns & Exchanges

Mala jewelry that has been worn cannot be returned or exchanged. Items that have not been worn or de-tagged can be returned/exchanged within thirty (30) days of the delivery with the following conditions:
  • All merchandise must be unwashed, unworn, or unused 
  • All hangtags must be attached to the product
  • Outgoing and return/exchange shipping charges are not refunded. 
  • We will credit your original method of payment minus the shipping charges. Once your return arrives, please allow up to 5 business days for the refund to be processed. You will be notified by email once completed.  
 
Contact us at Support@MalaofMerit.com to start your return.  Please provide the following information.
 
  1. Name on the Purchase
  2. Email or Phone number used on your order at checkout
  3. Order Number
  4. Reason for Return

We will issue a return shipping label to use for your return. 

Faulty/Incorrect Items

Every product we send out is inspected to ensure it's of the highest quality. However, if you happen to receive a broken, damaged, or incorrect item please email us at Support@MalaofMerit.com  and we will happily replace it as long as it has been returned within 30 days of purchase. Please note that the natural variances in the gemstones are not considered a manufacturing fault and are completely normal.
If you have received a faulty item, we will cover the cost of return shipping please contact us with the following information so we can issue you a return shipping label. 
  1. Name on the Purchase
  2. Email or Phone number used on your order at checkout
  3. Order Number
  4. Photo of the faulty item
  5. Description of what/why it is faulty. 
  6. We will replace the item if it is in stock, or refund you upon return, your refund will be issued within 5 business days.

Order Cancellation

If you wish to cancel your order it must be canceled prior to shipment.  Once your order has already been shipped you will need to follow the return policy outlined below.  To cancel an order please email us directly at Support@MalaofMerit.com
Please include the following information in your email.
  1. Name on the Purchase
  2. Email or Phone number used on your order at checkout
  3. Order Number
  4. Reason for cancellation
 
Once your order has been confirmed and canceled you will be refunded via your original payment method in 1-5 business days, you will be notified by email once you have been refunded.
 

Warranty

If your mala breaks within 6 months of purchase, please email us at Support@MalaofMerit.com with the following information:
 
  1. Name on the Purchase
  2. Email or Phone number used on your order at checkout
  3. Order Number
  4. Photo of the broken mala
  5. Description of what happened (we want to ensure it doesn’t happen again)

 
We want you to use it every day and our quality will ensure you can. If your mala breaks within 6 months of delivery from normal use and not abuse, we will restring it, or replace it for free. If your mala breaks after 6 months, we offer a restringing fee that is substantially less than buying a new mala. Please reach out to us at via email Support@MalaofMerit.com.
 

What Is The Restocking Fee?

No restocking fees charged.

How Much Will Customers Pay For Return Shipping?

No Cost when the product is incorrect, damaged by the carrier, or defective in another way.

How Will Customers Get A Return Label?

Download/print.

How Can Customers Return Products?

After contacting our customer support at Support@MalaofMerit.com and receiving our response, please follow the instructions provided:
Pack all the returned items, along with a print-off of your confirmation of purchase email and the return label.
Follow the return instructions provided in the response via email. 

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Included in the email will be a determination if your return is valid for a full refund or denied for a full refund.
If you are approved, then your refund will be processed within 3 business days. Your original method of payment will issue a refund.  Your payment method will have a processing time to reissue your funds.  Please contact your payment processor for the correct time they take to process your refund.  

Late Or Missing Refunds (If Applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your original payment processor, it typically takes 3-7 days for your payment processor to redistribute your funds and issue your refund. 
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@MalaofMerit.com


CONTACT

Phone: +1 307-655-6899
Hours: 9 am to 5 pm EST Mon-Fri
Email: Support@MalaofMerit.com
Address: 30 N Gould St #1714 Sheridan, WY 82801, USA