Return & Refund Policy

Mala of Merit Return and Refund Policy

Thank you for shopping with us at Mala of Merit. We hope you love your purchase, but if you need to return or exchange an item, please read on for our return and refund policy.

Returns and Exchanges:

Mala jewelry that has been worn cannot be returned or exchanged.
Items that have not been worn or de-tagged can be returned or exchanged within 30 days of delivery under the following conditions:

All merchandise must be unwashed, unworn, or unused
All hangtags must be attached to the product

Outgoing and return/exchange shipping charges are not refunded.

We will credit your original method of payment, minus the shipping charges, once your return arrives. Please allow up to 5 business days for the refund to be processed. You will be notified by email once completed.

To start a return or exchange, please email us at Support@MalaofMerit.com with the following information:

Name on the purchase
Email or phone number used on your order at checkout
Order number
Reason for return

We will issue a return shipping label for you to use for your return.

Faulty/Incorrect Items:

Every product we send out is inspected to ensure it's of the highest quality. However, if you happen to receive a broken, damaged, or incorrect item, please email us at Support@MalaofMerit.com and we will happily replace it as long as it has been returned within 30 days of purchase.

Please note that the natural variances in the gemstones are not considered a manufacturing fault and are completely normal.

If you have received a faulty item, we will cover the cost of return shipping. Please contact us with the following information so we can issue you a return shipping label:

Name on the purchase
Email or phone number used on your order at checkout
Order number
Photo of the faulty item
Description of what/why it is faulty

We will replace the item if it is in stock, or refund you upon return. Your refund will be issued within 5 business days.

Order Cancellation:

If you wish to cancel your order, it must be canceled prior to shipment. Once your order has already been shipped, you will need to follow the return policy outlined above.

To cancel an order, please email us directly at Support@MalaofMerit.com with the following information:

Name on the purchase
Email or phone number used on your order at checkout
Order number
Reason for cancellation

Once your order has been confirmed and canceled, you will be refunded via your original payment method within 1-5 business days. You will be notified by email once you have been refunded.

Warranty:

If your mala breaks within 6 months of purchase, please email us at Support@MalaofMerit.com with the following information:

Name on the purchase
Email or phone number used on your order at checkout
Order number
Photo of the broken mala
Description of what happened (we want to ensure it doesn’t happen again)

We want you to use your mala every day and our quality will ensure you can. If your mala breaks within 6 months of delivery from normal use and not abuse, we will restring it or replace it for free.

If your mala breaks after 6 months, we offer a restringing fee that is substantially less than buying a new mala. Please reach out to us via email at Support@MalaofMerit.com to arrange for a restringing.

Restocking Fee:

There is no restocking fee for returns or exchanges.

Return Shipping Fees:

There is no cost for return shipping if the product is incorrect, damaged by the carrier, or defective in another way.

Obtaining a Return Label:

To obtain a return label, please email us at Support@MalaofMerit.com and follow the instructions provided in our response. You can then download and print the label.

Returning Products:

After contacting our customer support team and receiving our response, please follow these steps to return your products:

Pack all the returned items, along with a print-out of your confirmation of purchase email and the return label.
Follow the return instructions provided in the response via email.

Refunds (If Applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. This email will include a determination if your return is valid for a full refund or denied for a full refund.

If you are approved, your refund will be processed within 3 business days. A credit will automatically be applied to your original method of payment.

If your return is denied for a full refund, you will be notified via email with the reason for the denial.

Exchanges (If Applicable):

If you need to exchange an item for a different size or color, please email us at Support@MalaofMerit.com with the following information:

Name on the purchase
Email or phone number used on your order at checkout
Order number
Reason for exchange

We will issue a return shipping label for you to use for your exchange.

Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item and are processing your exchange.

If the exchange item is in stock, we will ship it to you as soon as possible. If the exchange item is out of stock, we will refund you for the returned item and let you know it is not available for exchange.

Late or Missing Refunds (If Applicable):

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at Support@MalaofMerit.com.

Sale Items (If Applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Thank you for choosing Mala of Merit. If you have any further questions about our return and refund policy, please don't hesitate to contact us at Support@MalaofMerit.com.

CONTACT

Phone: +1 307-655-6899
Hours: 9 am to 5 pm EST Mon-Fri
Email: Support@MalaofMerit.com
Address: 30 N Gould St #1714 Sheridan, WY 82801, USA

Love using the mala during my meditations

I love using the mala during my meditations. The beads feel "right" in my fingers and are nicely spaced due to the hand knotting, so that I can easily move from one bead to the next. The feel of real stone is extra special; glass beads don't feel as nice. The care and love that went into the construction is palpable! Thank you for creating such a meaningful and beautiful piece that I will love wearing and using for years to come.

You are most welcome!! Much gratitude to you for taking a moment to craft such a beautifully written and thoughtful review. We are thrilled that you are enjoying your new mala and that it feels right for you!! Please don't hesitate to reach out if you have any questions and concerns!

Much metta,
Mary Lee

I Love Working with this Mala

to set the tone of my day. The beads feel so nice in my hands and around my neck and wrist. They’re just the right weight and size, and each bead is perfect in its own way- just like us. I’m glad I bought this set.

I am filled with joy to hear that you are enjoying your new mala and bracelet! I love the sentiment about the beads being perfect in their own way, like us. I agree. Many blessings to you! Please don't hesitate to reach out if you have any questions or concerns!!

Perseverance

It's a beautiful way to meditate. The feel of the beads is like a sigh. A wonderful small company truly cares about its product and the people who wear and use it.

I am so happy to know that your experience with Mala of Merit has been a positive one! We care deeply about our aging patrons. We are always here for you! As always, please don't hesitate to reach out if you have any questions or concerns!

More beautiful than the picture. Filled with love.

The beads are more beautiful than the pictures. I can feel the love put into selecting the beads and its creation. I wasn't sure I'l fall in love with it, but I did as soon as I saw it. I love the reason it was created and grateful to have it in my life.

Elleyne,

Thank you so much for taking the time to leave such a kind review. We are beyond thrilled that you fell in love with it immediately. We really do put our all into making these. We hope it continues to serve you to its fullest potential, and you run into any issues, please do not hesitate to reach out via phone or email: (307) 215-9576‬ or support@malaofmerit.com.

With Metta,
Ben (Newest Merit Team Member)

Beautiful

I love this Mala. It has such loving energy and arrived packed with care.

Christy,

Thank you for submitting a review of your new mala. We are so grateful that you are pleased with your purchase. Please do not hesitate to reach out if you have any questions or concerns! Many blessings to you along your journey!

Much Metta,
Mary Lee

Return & Refund Policy

CONTACT

Let customers speak for us