Return & Refund Policy

Returns & Exchanges

Mala jewelry that has been worn cannot be returned or exchanged. Items that have not been worn or de-tagged can be returned/exchanged within thirty (30) days of the delivery with the following conditions:

  • All merchandise must be unwashed, unworn, or unused 
  • All hangtags must be attached to the product
  • Outgoing and return/exchange shipping charges are not refunded. 
  • We will credit your original method of payment minus the shipping charges. Once your return arrives please allow up to 5 business days for the refund to be processed. You will be notified by email once completed.  

 Contact us at Support@MalaofMerit.com to start your return.  Please provide the following information.

  1. Name on the Purchase
  2. Email or Phone number used on your order at checkout
  3. Order Number
  4. Reason for Return

 Then send your item to this address: 30 N Gould St #1714 Sheridan, WY 82801,USA

   

Faulty/Incorrect Items

Every product we send out is inspected to ensure it's of the highest quality. However, if you happen to receive a broken, damaged, or incorrect item please email us at Support@MalaofMerit.com  and we will happily replace it as long as it has been returned within 30 days of purchase. Please note that the natural variances in the gemstones are not considered a manufacturing fault and are completely normal.

If you have received a faulty item we will cover the cost of return shipping please contact us with the following information so we can issue you a return shipping label. 

  1. Name on the Purchase
  2. Email or Phone number used on your order at checkout
  3. Order Number
  4. Photo of the faulty item
  5. Description of what/why it is faulty. 

We will replace the item if it is in stock, or refund you upon return, your refund will be issued within 5 business days.

 

Order Cancellation

If you wish to cancel your order it must be canceled prior to shipment.  Once your order has already been shipped you will need to follow the return policy outlined below.  To cancel an order please email us directly at Support@MalaofMerit.com  


Please include the following information in your email.

  1. Name on the Purchase
  2. Email or Phone number used on your order at checkout
  3. Order Number
  4. Reason for cancellation

Once your order has been confirmed and canceled you will be refunded via your original payment method in 1-5 business days, you will be notified by email once you have been refunded.

  

Warranty

If your mala breaks within 6 months of purchase, please email us at Support@MalaofMerit.com with the following information:

  1. Name on the Purchase
  2. Email or Phone number used on your order at checkout
  3. Order Number
  4. Photo of the broken mala
  5. Description of what happened (we want to ensure it doesn’t happen again)

 

We want you to use it every day and our quality will ensure you can. If your mala breaks within 6 months of delivery from normal use and not abuse we will restring it, or replace it for free. If your mala breaks after 6 months we offer a restringing fee that is substantially less than buying a new mala. Please reach out to us at via email Support@MalaofMerit.com.

 

What is the restocking fee?

No restocking fee

 

How much will customers pay for return shipping?


No Cost when the product is incorrect, damaged by the carrier, or defective in another way.


But when the customer purchased the wrong product, or they no longer want the item. In this case customer is responsible for the actual cost of return shipping .

 

How Will Customers Get the Return Label ?

Download/print

 

HOW CAN CUSTOMERS RETURN PRODUCTS ?




After contacting our supports and receive our response, please do exactly following instructions:



Pack all the returned items, along with a print off of your confirmation of purchase email and the return label.


Go to local post office, or another courier, to ship the package to the provided address : 30 N Gould St #1714 Sheridan, WY 82801,USA

 

 

REFUNDS (IF APPLICABLE)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.



LATE OR MISSING REFUNDS (IF APPLICABLE)


If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Support@MalaofMerit.com

 

 

CONTACT

 

Phone: +1 307-655-6899
Hours: 9 am to 5 pm EST Mon-Fri
Email: Support@MalaofMerit.com
Address: 30 N Gould St #1714 Sheridan, WY 82801,USA